Challenges for Practice Managers

There is no doubt that a Practice Manager has a challenging job, particularly this year when Covid-19 has swept through the country. Practice Managers face operational issues, a desk full of paperwork and staff shortages, as well as organising their team of GPs and other staff in order for the practice to run smoothly. That’s just some of the tasks – but it is an extremely rewarding job for those involved. 

In all honesty, people and patients outside of a GP surgery really have no idea of the challenges and what is required of a Practice Manager. At AppLocum, we maintain regular correspondence with Practice Managers and are very aware of the qualities which make a great practice manager.  

What makes a good Practice Manager? 

The NHS have certain criteria regarding this subject:

-Good business skills

-A strong grasp on practice finances and negotiating 

-A genuine interest in people – both patients and staff under their jurisdiction 

-Showing respect, kindness and understanding 

-Encouraging staff to speak and come up with ideas to advance the practice 

-Keeping up to date with IT systems, records and general administration 

-A cool head during difficult times 

Above all, and probably the most challenging is the ability to manage an ever-changing environment, which has especially been the case during the pandemic. A Practice Manager will have a commitment to their place of work along with great ethics, and will always be prepared to ‘muck in’ when times are hard.  

So, bearing in mind these qualities, what are the challenges experienced by Practice Managers? 

Challenges faced by Practice Managers 

At AppLocum, we put in the time to listen to Practice Managers regarding their thoughts, challenges and the demands that they face. 

Managing the ‘10 minute appointment system’ 

One of the most talked about problems is the management of the ’10-minute appointment’ system. There are many factors that will eat away at the process, making it difficult and sometimes virtually impossible to manage. Missed appointments can cause inefficiencies in staff scheduling, appointments that overrun because the patient needs a bit more time, and staff illnesses. Maybe a doctor needs a break, or is helping out at another local surgery, as is the case during Covid-19? All of these can create havoc for a Practice Manager. 

Matching Patients with the best specialist doctor 

Unwittingly, patients can also create problems, wanting to see ‘their own doctor’ (one they have seen for years), and refuse to see any of the other GPs. Some patients will only see a female doctor, and others will only see men. Patients also don’t necessarily recognise that GPs may have a specialisation in certain illnesses or conditions and would be the best person for them to see. That is difficult to handle and requires patience and a sympathetic approach. 

Getting a grasp of new technology 

Another pertinent point is the rapid digital transformation, which requires a lot of time and effort from the Practice Manager. More and more surgeries are utilising digital technologies to ensure smooth running of the practice. But then staff have to be trained in the new technology, which can take a long time – not everyone is a computer buff. 

The knock-on from introducing new technology can also have a major effect on the budgetary constraints of a surgery – another task for the Practice Manager. Efficiency vs Cost is a big issue, the responsibility of which will fall into the Practice Manager’s remit. It becomes somewhat of a juggling act for them. 

Stress Management 

Whilst time management is critical, Practice Managers have faced another challenge – stress management, which should be factored into the equation. With the numerous reports of the stress GPs are under, this will be spread on through the practice, with the PM having to manage and support their colleagues all the way through the spectrum. As PMs are heavily relied upon, the tendency for them is not to take time off, for fear of letting others down. 

Coping with staff shortages and sickness 

One of the most prevalent issues for Practice Managers in the NHS is staff shortages. At the end of the day, a practice can’t provide their best service without enough staff to fulfil the needs of their patients.  

AppLocum endeavours to help you on your journey in healthcare and make every effort to support you. We can fill the gaps in your staffing problems if you utilise our vast database of highly trained professionals. Register today and you can take advantage of our easy to use client portal to get the right locum as fast as possible.